Cancellation policy

 

Maison VANNUIT | Purchase & Ritual Management

At VANNUIT, we offer flexible pathways to maintain your skincare results. Whether you are securing a future release or subscribing to a recurring ritual, our terms are designed with your convenience in mind.

1. The Subscription Ritual

By choosing a VANNUIT subscription, you ensure your Zenelle™ Protocol never experiences an interruption.

  • Frequency: Deliveries are automated based on your selected ritual cycle.

  • Security: Your payment details are encrypted and stored securely; charges occur only upon dispatch unless pre-payment is selected.

  • Flexibility: You retain full control. You may pause, adjust, or cancel your subscription at any time via the link in your original confirmation email or by contacting the Concierge. Changes must be made at least 48 hours prior to the next scheduled dispatch.

2. Pre-Orders

Secure your place for upcoming technology launches or limited-edition Zenelle™ finishes.

  • Payment: We may collect a partial deposit or authorize your payment method at checkout. The remaining balance is processed upon fulfillment.

  • Cancellation: You may cancel a pre-order at any time before it has been fulfilled. Once the shipment has been initiated, the standard Maison Return Policy applies.

3. 'Experience' (Try Before You Buy)

For select clientele, we offer an introductory experience period.

  • Authorization: We will place a temporary authorization on your payment method upon order.

  • Decision Window: You have a designated period to experience the Zenelle™ technology. If the device is not returned to our Paris hub within this window (in original, pristine condition), your payment method will be charged the full amount of the ritual.